IBM, Google and Microsoft are the hottest companie

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IBM, Google and Microsoft play an important role in the AI growth of the call center. According to the news on June 17 (compiled by Lao Qin), the AI of the call center will become an important business of the channel. It is expected that the global market scale will increase by more than three times, reaching US $2.8 billion by 2024

this is a new report that only marketsandmarket products can be guaranteed. The report predicts that the compound annual growth rate is close to 29%. The call center AI market is currently worth $800million

according to the report, the main suppliers include IBM, Google, Microsoft, AWS, Avaya, Oracle, talkdesk, Zendesk, etc

enterprises are increasingly using artificial intelligence to enhance customer support services. Increasing customer participation through social media platforms and generating data are driving market development. Suppliers will be able to take advantage of the increasing advantages of artificial intelligence and machine learning. Partners can add value to call center AI services by integrating gesture recognition functions

in each market segment, the computing platform is expected to have the largest market share in the forecast period. Developers use the session computing platform to build chat robots, session interfaces and virtual assistants. These platforms can create detailed analysis of chat logs in real time. 5 Balancing machine (including field balancing instrument); Provide feedback for the dialogue, improve and maintain the system, and provide insights for the enterprise

by region, it is expected that North America will maintain the largest market share to meet the inspection of residual deformation of reinforcement joints by quality inspection units and construction sites by 2024. Especially in the United States, enterprises are taking artificial intelligence, machine learning and deep learning technologies as part of their continuous business processes to maintain their current market leading position. The United States and Canada also have sophisticated economies that allow call center AI suppliers to invest in new technologies

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