Unified management platform of the communication c

The unified management platform UMP system of Yugao communication contact center is a unified management platform system of the contact center. It is a forward-looking contact center product. It centralizes all applications of the contact center on one platform for management. Customers can call all associated data through the login of a user account. This not only maintains the consistency and effectiveness of the data, but also greatly facilitates the management of the contact center and improves the management level

features

windows style, easy to use

the system can use the real workplace agent plan to monitor all agents

the system can conduct real-time monitoring according to the agent status and status duration

KP indicators can be customized and displayed on the real-time dashboard

the system can monitor various status timeout alarms and set the top

integrate current call information, active and called numbers, and call direction

integrate the Commissioner's recent recording, shift schedule of the month, seat schedule, recent quality inspection score and CTI activities of the day

for seats 4 The machine is not calibrated; Real time monitoring and playback of calls

playback after recording can be marked with waveform diagram to identify quality inspection

the attendance function can be performed in combination with the shift schedule

voicecodes communication equipment Limited Shanghai Yugao communication equipment Co., Ltd. is the earliest provider of R & D and sales of recording products and solutions in China. The company is headquartered in Shanghai, with Shanghai as the center, Beijing, Guangzhou, Shenzhen and Chengdu as the sales branches in China, Hong Kong as the center overseas, and South Korea, Japan, Taiwan, Indonesia, the Netherlands, etc. have established sales networks all over the world. Over the years, the company has accumulated rich experience in the product professional technology CT 2130 ⑵ 012 mobile electronic product video cover glass technology and project implementation in the use of electronic universal testing machine. Since the company completed the shareholding system transformation and introduced the advanced modern enterprise management system in 2001, the company has begun to focus on the R & D, sales and provision of relevant technical services of multimedia recording products